CKB88 Privacy Policy – Personal Data Protection

CKB88 is committed to protecting the privacy and security of every member's personal data. This page transparently explains how we handle your information from start to finish.

Last Updated: 1 January 2026

Our Privacy Commitment

Six core data protection principles we practise every day

256-bit SSL Encryption

All data transmitted between your device and ckb88 servers is protected with 256-bit SSL encryption — the same security standard used by leading financial institutions.

Secure Data Storage

Your personal data is stored on secure servers protected by multi-layered firewalls and intrusion detection systems operating around the clock.

No Data Selling

CKB88 does not sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent.

Data Control in Your Hands

You have the right to access, correct, or request deletion of your personal data at any time by contacting our team directly.

Transaction Record Confidentiality

Your deposit, withdrawal, and gaming activity records are strictly confidential. This information is never shared unless required by law or a regulatory authority.

Marketing Communication Controls

You may choose to receive or opt out of marketing communications from CKB88 at any time via your account settings or by contacting our support team.

01Introduction

Welcome to the ckb88 Privacy Policy page. We understand that your trust is the most valuable asset we hold, and much of that trust depends on how we handle your personal information. This policy is written in plain language so you know exactly what we collect, why we collect it, and how it is protected.

This Privacy Policy applies to all users of the CKB88 platform — including those browsing our website, registered members, and anyone interacting with our mobile platform. By using any part of the CKB88 service, you hereby agree to the terms set out in this policy.

Our Core Principles: CKB88 only collects data that is strictly necessary, stores it securely, and never sells it to third parties for profit.

We also comply with applicable data protection laws, including Malaysia's Personal Data Protection Act 2010 (PDPA). This means you have clear rights regarding your personal data, and we are committed to fully respecting those rights.


02Types of Data We Collect

CKB88 collects various types of personal data depending on your interactions with our platform. Below is a detailed breakdown of the data categories we collect:

Data Category Example Information Collection Method
Identity Data Full name, date of birth, identification card number Registration form, KYC process
Contact Data Email address, phone number, residential address Account registration, profile updates
Financial Data Bank account number, deposit & withdrawal transaction records Payment processing, KYC verification
Technical Data IP address, device type, browser, operating system Server logs automatically
Usage Data Gaming records, session duration, game preferences Automatically by the platform during gameplay
Communication Data Customer service records, support tickets, feedback Live chat, support email

We never collect sensitive data such as health information, religious beliefs, or political views. Your financial data — specifically credit card details or bank account information — is not stored directly on our servers; instead, it is processed through secure, certified payment gateways.


03How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. ckb88 uses your personal information for the following purposes:

  • Identity Verification & KYC: To verify your identity in compliance with anti-money laundering (AML) legal requirements and to ensure only eligible players access the platform.
  • Account Management: To create, maintain, and manage your account, including processing deposits, withdrawals, and bonus management.
  • Platform Security: To detect and prevent fraud, bot usage, collusion, and any activity that violates our terms of use.
  • Service Improvement: To analyse platform usage patterns in order to improve user experience, system stability, and gameplay performance.
  • Service Communications: To send important notifications such as transaction confirmations, account security updates, and changes to terms.
  • Customer Support: To provide accurate and effective assistance when you contact our support team.
  • Legal Compliance: To fulfil reporting obligations to the relevant regulatory authorities when required by law.

CKB88 does not use your data to make automated decisions that significantly affect you without appropriate human review.


04Information Sharing & Disclosure

CKB88 takes a strictly limited approach to sharing your personal data. We does not sell your data to any third party. However, in certain circumstances, we may need to share your information with the following parties:

  • Payment Service Providers: Certified payment gateways that process your deposit and withdrawal transactions. They only receive the information required to process the relevant transaction.
  • KYC Verification Service Providers: Trusted third-party identity verification companies that assist us in verifying player documents and identities.
  • Game Providers: Third-party game studios and providers that require certain minimum data to ensure smooth gameplay within our platform.
  • Regulatory & Law Enforcement Bodies: Where required by a court order, regulatory authority directive, or applicable law.

Our Guarantee: All third parties we work with are bound by strict data protection agreements and are not permitted to use your data for any purpose beyond what has been specified.

In the event of a company merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. In such circumstances, you will be notified in advance and the same or stricter privacy policy will continue to apply.


05Data Security

Your data security is our highest priority. CKB88 continuously invests in the latest security infrastructure to ensure your information remains protected at all times. Key security measures we employ include:

  • Data encryption in transit using TLS 1.3 and 256-bit SSL protocols, representing the highest security standard in the industry.
  • Data encryption at rest for sensitive information stored in our databases.
  • Intrusion detection and prevention systems (IDS/IPS) operating 24 hours a day, 7 days a week.
  • Strict access controls based on the need-to-know principle — only staff who genuinely require access to specific data are permitted.
  • Regular security audits by independent cybersecurity experts to identify and address any system vulnerabilities.
  • Two-factor authentication (2FA) is available for all player accounts as an additional layer of protection.

While we take all reasonable steps to protect your data, no online system can be guaranteed 100% secure. We encourage you to also practise good digital security habits, such as using strong and unique passwords.


06Cookies & Tracking Technologies

CKB88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you on subsequent visits.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled.
  • Performance Cookies: Helps us understand how you interact with the platform so we can make improvements. All data is collected anonymously.
  • Functional Cookies: Saves your preferences such as language, region, and display settings so you do not need to reconfigure them each time.
  • Marketing Cookies: Used to display promotions relevant to your interests. You may choose to opt out of these cookies.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality or your experience on the CKB88 platform.


07Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and related legislation, you have the following rights regarding your personal data held by CKB88:

Right to Access

Request a copy of the personal data we hold about you.

Right to Rectification

Update or correct inaccurate or outdated data.

Right to Erasure

Request deletion of your data, subject to legal obligations.

Right to Restriction

Restrict the processing of your data under certain circumstances.

Right to Portability

Receive your data in a machine-readable format.

Right to Object

Object to the processing of your data for direct marketing purposes.

To exercise any of the above rights, please contact our customer support team via live chat on the platform. We will process your request within a reasonable timeframe in accordance with applicable laws.


08Data Retention & Deletion

CKB88 does not retain your personal data longer than necessary. Retention periods depend on the type of data and the purpose for which it was collected:

  • Active Account Data: Retained for the duration that your account remains active and in use.
  • Financial Transaction Data: Retained for a minimum of 7 years after the transaction occurs, in compliance with accounting and AML legal requirements.
  • KYC Records: Retained for 5 years after account closure or the date of the last transaction, whichever is later.
  • Communication Logs: Customer service conversation records are retained for 2 years for reference and service improvement purposes.
  • Technical Log Data: Server logs and technical usage data are retained for 12 months before being automatically deleted.

After Account Closure: When you close your account, data no longer required for legal or regulatory purposes will be deleted or anonymised within 90 days.


09Changes to This Privacy Policy

CKB88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any changes made will take effect immediately upon the latest version being published on this page.

We will notify you of significant changes through:

  • In-platform notification upon your next login.
  • Notification email sent to the address registered in your account.
  • Updating the "Last Updated" date displayed at the top of this page.

Your continued use of the CKB88 platform after any changes take effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.


10Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, our team is ready to assist you. You may contact us through the following methods:

  • Live Chat: The fastest option — available directly on the CKB88 platform and handled by our trained support team.
  • Support Email: Send your written enquiry to [email protected] and we will respond within 24 hours on business days.
  • FAQ Page: For frequently asked questions related to privacy and accounts, visit the FAQ us for an immediate response.

For official requests relating to data subject rights under the PDPA, please include "PDPA Request" in your message subject line so it can be processed by the right team more efficiently.

CKB88 values the trust you place in us, and we are committed to always responding transparently, professionally, and within a reasonable timeframe to all privacy-related enquiries.

Play with Peace of Mind at CKB88

Your data is protected, your identity is secure. Register now and enjoy a fully guaranteed gaming experience with us.

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